This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.
The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.
Trademark Home Improvements is pleased to provide the following GDPR information:
Trademark Home Improvements is a UK based Roofing Contractor
Trademark Home Improvements uses the information collected from you to provide services and marketing information that Trademark Home Improvements believes may be of interest to you and your business. In having made your initial contact with Trademark Home Improvements, you consent to Trademark Home Improvements maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services. Trademark Home Improvements also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Trademark Home Improvements will be acting on the instruction of its client and will aim to ensure that the client is fully GDPR compliant.
Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. Trademark Home Improvements may from time to time use such information to identify its visitors. Trademark Home Improvements may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.
Any information Trademark Home Improvements holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers, such as credit referencing agencies.
Trademark Home Improvements will only collect the information needed so that it can provide you with its services. Trademark Home Improvements does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Trademark Home Improvements has purchased from a third-party list broker, on behalf of a client.
Trademark Home Improvements will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, we wish to undertake marketing to you under our legitimate interests, or it is a legal requirement to do so.
Trademark Home Improvements may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give Trademark Home Improvements a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Trademark Home Improvements will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Trademark Home Improvements and the third party, and Trademark Home Improvements will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Trademark Home Improvements itself employs. Failure on the part of the third party to meet its contractual obligations will result in Trademark Home Improvements recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Trademark Home Improvements will adhere to the same standards as first party cookies and not collect any personally identifiable information.
To meet Trademark Home Improvements‘s contractual obligations to clients and to conform to relevant legal obligations they have.
Legitimate interests pursued by Trademark Home Improvements and/or its clients
To promote the services offered by Trademark Home Improvements and/or to market the services and/or products offered by Trademark Home Improvements‘s existing clients.
Through agreeing to this privacy notice you are consenting to Trademark Home Improvements processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing email@example.com; by phoning 01903 867 553; or by writing to us. See last section for full contact details.
Trademark Home Improvements may, on occasion, pass your Personal Information to third parties exclusively to process work on its behalf. Trademark Home Improvements requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Trademark Home Improvements does not broker or pass on information gained from your engagement without your consent. However, Trademark Home Improvements may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests. Trademark Home Improvements may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions, to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property, or safety of Trademark Home Improvements, its clients and/or the wider community.
Trademark Home Improvements will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.
Data is held on multiple servers within the United Kingdom. Trademark Home Improvements does not store personal data outside the EEA.
Although Trademark Home Improvements does not store personal data outside of the EEA, in certain circumstances we may need to transfer personal data outside of the EEA in order to provide our services (e.g. when processing transactions for international numbers). In such cases, Trademark Home Improvements is committed to ensuring that third party data processors, who may themselves store personal data outside of the EEA, adhere to the highest possible level of data privacy, and, wherever practically possible, will endeavour to impose legally binding obligations on said third parties. This may include, but is not limited to, relying on EU adequacy decisions and/or PCI compliance regulations, and/or enforcing standard contractual provisions.
At any point whilst Trademark Home Improvements is in possession of or processing your personal data, all data subjects have the following rights:
To access details of what personal data is held, identification will be required. Trademark Home Improvements will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence; passport; birth certificate; and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Trademark Home Improvements is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to firstname.lastname@example.org or by phoning 01903 867 553 or by writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Trademark Home Improvements or its partners, you have the right to complain to Trademark Home Improvements directors. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Trademark Home Improvements, attention of the Operations Director
Flat 5, Sanditon Court, 24 Lyndhurst Road, Worthing, West Sussex, BN11 2DF
Telephone 01903 867 553 or email email@example.com